Privacy Policy
Last Updated: [Insert Date, e.g., October 2024]
TrueFlow Drain Co. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a service request, or contact us by phone or text message.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or submit your personal information.
1. Information We Collect
We only collect information necessary to provide quotes, dispatch service, and communicate with you regarding drain cleaning, plumbing, or sewer services.
A. Personal Information You Provide Directly
When you fill out a contact form, request an estimate, or call/text us directly, we may collect:
- Full name
- Phone number
- Email address
- Physical street address and service location (city, state, zip code)
- Details and descriptions of your plumbing or drain issue
B. Automatically Collected Information
When you browse our website, our hosting platform and analytics tools may automatically collect certain non-personally identifiable information, including:
- Device type and browser specifications
- IP address and general geographic location
- Pages visited, time spent on pages, and referring website links
- Basic cookie identifiers for site performance and user experience
2. How We Use Your Information
We use the information we collect solely for business operations and customer service, including:
- Responding to service inquiries and delivering upfront estimates
- Scheduling and dispatching service calls to your property
- Communicating appointment confirmations, arrival windows, and follow-ups via phone, email, or SMS
- Processing service invoices and payments
- Improving website functionality, performance, and customer support
3. Text Messaging (SMS) Policy & Consent
If you provide your phone number through our contact form or send us a text message:
- We may send SMS messages regarding appointment scheduling, technician arrival updates, or estimate confirmations.
- Message and data rates may apply depending on your mobile carrier plan.
- You may opt out of receiving SMS text messages at any time by replying STOP to any text message received. For help, reply HELP or call us directly.
- Strict Privacy Rule: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
4. How We Share Your Information
We do not sell, rent, trade, or monetize your personal information.
We only share your information under limited operational circumstances:
- Service Providers: Trusted third-party software tools that facilitate our operations (such as website hosting providers, payment processors, or automated scheduling tools) under strict confidentiality agreements.
- Legal Compliance: If required to do so by federal, state, or local law, subpoena, or governmental regulation to protect our legal rights, property, or safety.
5. Cookies and Tracking Technologies
Our website may use standard cookies and tracking pixels (such as Google Analytics) to monitor aggregate website traffic patterns and improve usability. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the site may not function properly without them.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. While we take every reasonable precaution, no data transmission over the Internet or cellular networks can be guaranteed 100% secure.
7. Third-Party Links
Our website may contain links to external sites (e.g., local directories, review platforms, or social media pages). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their individual privacy policies before providing any personal data.
8. Children’s Privacy
Our services and website are intended solely for property owners, tenants, and business operators age 18 and older. We do not knowingly collect or solicit personal information from individuals under the age of 13.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The revised date at the top of this page will indicate when changes took effect. We encourage you to review this page periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:
- Business Name: TrueFlow Drain Co.
- Owner/Operator: Deveon
- Location: Minneapolis, MN (Serving the Twin Cities Metro)
- Phone: (XXX) XXX-XXXX
- Email: [info@trueflowdrainco.com]